Frequently Asked Questions
Frequently Asked Questions
You can find our terms and conditions here: https://omniatech.vg/contact/
Yes, you can open as many company or corporate accounts as you need, as long as:
1. Each account created is for a different legal entity.
2. You are the authorized signatory of each legal entity.
Bitcoin is a cryptocurrency. A cryptocurrency, also called a crypto asset, is a digital asset usable on a peer-to-peer and decentralized computer network, designed to work as a medium of exchange using cryptography to secure the transactions.
Any order that has not been executed can be cancelled by selecting the order in the “History” menu and then clicking on “Cancel”. If this option is not available, please contact us as soon as possible via our Support Team by specifying the reference of the order in question.
OMNIA Exchange is a cryptocurrency asset trader. We should be seen as a currency exchange platform that allows you to buy, sell and exchange different currencies.
You can delete your account at any time by making a support request. You only have to tell us your user name and that you want to confirm the deletion of your account. OMNIA Exchange has a legal obligation to keep the data of its customers for 10 years. Therefore, if you have placed an order and it has been executed, your account can not be deleted but it will be suspended. If you do not have an executed order, your account will be deleted.
Our team follows proper know-your-customer (KYC) procedures. Therefore, we must ask for specific documentation for setting a transfer to BUY cryptocurrencies with EUR or other fiat currency.
We are a cryptocurrency broker and not a wallet. We should be seen as a fiat currency exchange platform that allows you to buy, sell and exchange different currencies. Similar to a fiat currency exchange platform, we do not hold any funds and are unable to offer market spot rates for clear reasons. In fact, we do not control our customers wallets or private keys, which is why it is important that our customers understand how to manage their cryptocurrency storage themselves.
When using our platform you simply connect your wallets to your account to use our services. This means that your cryptocurrency remains on the wallet that you manage and only goes through our platform when you are exchanging or selling cryptocurrencies. Choosing a wallet to store your cryptocurrencies in is a very important step to make when deciding to buy and sell cryptocurrencies. Bitcoin and Ethereum wallets can come in a variety of different forms: on the desktop, mobile, web, paper and hardware.
Login to your account and Go to the tab “Buy/Sell”. Choose the cryptocurrency and the amount you would like to convert to fiat currency. On the next screen will appear our wallet address: Please send the correct amount to our address by copy-pasting it into your wallet.
You can contact our support by writing your inquiry to support@omniatech.vg
Support hours are Monday – Friday, 9:00 – 18:00 AST time. A support team member will typically
respond within 24 hours.
Opening an account with us allows you to use our services. You do not “deposit” any of your holdings with us and we do not control your funds, wallets or private keys. You simply connect your wallets to your account to use our services. Your cryptocurrencies remain on the wallet that you manage yourself. We can be seen as a simple exchange office allowing you to buy, sell and exchange different currencies.
Go to omniatech.vg and sign up with your email address to get started. For registration, you will need name, last name, a username and a password. Please, note that for a better experience we advise you to use Chrome or Firefox.
Orders are executed as soon as we receive your payment on our bank account. Note that transfers in the SEPA zone usually take 1 to 2 business days. International transfers may take longer. In case you forgot to enter the reference linked to your order, your funds will automatically be returned.
Choosing a wallet to store your cryptocurrencies in is a very important step to make when deciding to buy and sell crypto. We recommend that you choose a wallet that you can use day-to-day. We encourage you to read about this as there are plenty of wallets in different formats: desktop, mobile, web, paper and hardware
The procedure for installing a wallet is different from application to application. Below we have complied a list of the basic steps to follow.
1. Search for a wallet to store your preferred cryptocurrency in the Google Play or App Store.
2. Choose your preferred wallet application and install it to your smartphone.
For a comprehensive list of popular wallets, check out Bitcoin.org’s handy guide here .
1. Open the newly installed app and follow the steps to create an account.
2. Generate a new wallet address by following the application’s instructions.
That’s it! You’re now ready to start loading in your cryptocurrency from your paper wallet (also referred to as ‘cold storage’ by some wallet applications).
1. Login to your account and choose a fiat currency. Then, select the cryptocurrency and enter the amount you want to buy. Please, note that this is an estimation: the amount of cryptocurrency you will receive will vary according to the rate when we process your order.
2. We will ask you to provide us your wallet address before continuing to the payment.
Information provided on the website SHOULD IN NO EVENT BE CONSTRUED AS PIECE OF ADVICE OR A RECOMMENDATION to buy or sell a particular cryptocurrency or to engage in any transaction whatsoever; nor should the information provided be construed as advice of any other type, for example of a fiscal or legal nature. All of the investment decisions you take shall be based exclusively on your own assessment of your financial situation and your investment goals. You are solely responsible for such decisions. Investments in cryptocurrencies are subject to certain risks. The price of cryptocurrencies may go
down as well as up. The future performance of cryptocurrencies cannot be guaranteed by past performance. It is therefore possible that you do not get back the amount you invest. WE STRONGLY RECOMMEND THAT YOU SEEK PROFESSIONAL ADVICE BEFORE TAKING INVESTMENT DECISIONS.
A public address or public key is a cryptographic code that allows a user to receive cryptocurrencies into his or her account. The public key coupled with the private key are significant tools required to ensure the security of the crypto economy.
No financial advice
Any information provided by OMNIA Exchange is NOT intended to be and does NOT constitute financial advice, investment advice, trading advice and/or any other advice to buy or sell cryptocurrency. Information provided should also not be construed as advice of any other type, for example, of a fiscal
or legal nature. You should understand that you are using information available on or through the Bity website at your own risk. All the investment decisions you make shall be based exclusively on your own assessment of your financial situation or in undertaking independent due diligence and consultation with a professional broker or financial advisory. Risk statement: Investments in cryptocurrencies have potential rewards, and there are also certain risks involved. The future performance of cryptocurrencies cannot be guaranteed by past performance. We STRONGLY RECOMMEND anyone wishing to invest to seek independent financial or professional advice before making a decision.
The exchange rate is determined when we process your purchase order after receiving your bank transfer.
We source our rates by taking the rate of the respective cryptocurrency from several different exchanges and calculating an average. In terms of when exchange rates are provided at the time an order is placed, here’s how it works on OMNIA Exchange: If you are buying and selling cryptocurrencies: The exchange rate is determined after you have placed your sell order and payment is made within the provided time frame. If you do not complete your payment within the provided time frame, then you will have to repeat the process once again and may be provided with a varied exchange rate. If you are exchanging cryptocurrencies: The exchange rate is determined after you have placed your swap order and payment is made within the provided time frame. Likewise with selling crypto, you will be presented with a countdown telling you the time you have left to complete your payment.
A Bitcoin address is the public address of your Bitcoin wallet. To obtain this public address, you must create an electronic wallet (Wallet) which will contain two addresses: a private address and a public address.
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